Visitor experience at the Waitomo Glowworm Cave Research Completed
Title
Visitor experience at the Waitomo Glowworm Cave
Lead Author
Doorne, S.
Organisation(s)
Department of Conservation
Publication Year
1999
Publisher
Department of Conservation
Contacts
Abstract
Current tourism growth policies in New Zealand suggest that issues surrounding congestion, crowding and their relationship to the quality of the visitor experience will emerge as significant problems in the future of tourism development and tourism management. Overcrowding at tourist sites has the potential not only to pose problems for environmental management but also to erode the visitor experience to the extent that commercial sustainability is threatened. For sites receiving visitors from a range of markets and countries, the measurement of satisfaction based on crowding levels is complex and problematic. The identification of a visitation threshold or ‘magic number’ beyond which the visitor experience will diminish may not, therefore, be a helpful approach for managers. This report examines issues of satisfaction, crowding and the visitor experience at the Waitomo Glowworm Cave and suggests a framework for management of the visitor experience.
Keywords:
Waitomo, Tourism, Heritage, Cultural Sites,
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Views
1246
Added
July 13, 2012